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Shipping Methods

GENERALLY

The products marked "AVAILABLE" are sent in 1-3 working days from the day of the order (if the order is made until 12:00).

In case there is no immediate availability of products of your order, you will be informed either by phone or by email about the delivery time. The waiting time may reach 3-4 working days.

The delivery of the products is done with ELTA Courier, Svuum Courier, BoxNow and DHL.

Shipping times may change due to unbalanced factors such as: non-immediate availability of the product, strikes, delays of transport companies, holidays, holidays, etc.

All prices below include VAT.

Upon completion of your order, an email is automatically sent with the analysis of your order.

The products marked "Refrigerator Product" are not sent outside the Prefecture of Attica for reasons of safety and proper maintenance.

Fragile products made of glass, crystal and other fragile materials as well as packages containing liquid raw materials and products, are packaged by us and delivered to the courier company with the utmost care. These products are shipped at the responsibility of the buyer. In case of damage during transport GalenicPharmacy.gr does not bear any responsibility.

Products marked "GR - Only" are shipped only to Greece

STORE PICK UP

In case you choose to pick up from our store (Mpelogianni 91 & Krinis, Nikaia, Greece) you must first be notified by phone or receive email and / or sms that the products are in the store and are ready for pick up.

These orders remains active for five (5) working days. 

CAUTION! To buy from the store (pharmacy), you must always pre-order by phone or online

SHIPPING TO GREECE

Parcels are delivered from Monday to Friday 09:30 to 17:30.

Parcels are not delivered on weekends.

* Prices are same for the whole country *

For purchases over € 49.00 the shipping cost is FREE (up to 2 kg).

For orders less than € 49.00 the shipping cost is € 2.20.

For orders weighing more than 2 kg, the charge is 1€ per kg.

In case the payment method is cash on delivery, there is an additional charge of 1.80 euros.

Shipping to inaccessible areas: There is NO extra charge, but the delivery time can reach (5) working days.

SVUUM (available only for orders up to 20kg)

  • Deliveries Monday to Saturday 10.00 - 22.00.
  • Chat Support through svuum.gr
  • Cash on delivery payments either in cash or POS.
  • Ability to communicate with the driver via sms or by phone.
  • Ability to change delivery day.
  • Notification via sms for the estimated delivery time.
  • Real-time tracking of the driver.

Svuum offers 2 options:

  1. Next day delivery, charge: 3.50€ up to 20kg
  2. Same day delivery, charge 4,50 € up to 20kg - TEMPORARY NOT AVAILABLE SERVICE

In case the payment method is cash on delivery, there is an additional charge of 1.80 euros.

Note: if Svuum courier delivers parcels to your area, it will appear as an option as soon as you enter your postal code at checkout.

BoxNow

New generation courier through Automatic Parcel Receiving Machines (available in Greece).

  • Delivery within 24 hours
  • With BoxNow, you choose to pick up your order yourself from the nearest Parcel Delivery Locker of BoxNow.
  • With BoxNow, you can collect your parcel at your own ease, 24/7.

More information:

  1. Choose BoxNow as your delivery option during checkout.
  2. Choose the Parcel Delivery Locker that is convenient for you (e.g. close to your residence or work).
  3. You will receive a text message with a six-digit PIN Code on your mobile phone.
  4. You can use this PIN Code on the keyboard of the Parcel Delivery Locker to collect your parcel from the corresponding locker, 24/7.

In case any of the selected products is not available, you will be notified by e-mail or phone for the progress of your order. Order will be shipped as soon as all products become available.

Your parcel will be waiting for you in the BoxNow locker for 48 hours. You can extend this period for another 24 hours upon request at www.boxnow.gr.

You may track your order by visiting www.boxnow.gr

For any clarifications, you can directly contact BoxNow at (+30) 6937178000 or at care@boxnow.gr

This service is only available for prepaid orders and does not apply to Cash on Delivery orders.

Shipping costs of this service amount to 2.10€ for orders with a maximum weight of 20kg and parcel dimensions up to 62 x 45 x 36 cm.

SHIPPING TO CYPRUS

Packaging: Cost of product packaging - Automatically Calculated during check out.

Orders are shipped with the FPC (Fast Parcel Cyprus) service, the charge is automatically calculated based on the table below.

The air courier service to and from Cyprus, guarantees door to door shipments even the next day, at competitive prices.

FPC Features:

  • Air transport
  • Delivery even the next day to the recipient's address *
  • Online tracking (track & trace) of locating objects wherever they are located

* Delivery in 2-3 working days in inaccessible areas.

Areas
Product Value 
Kg / volume
Cost
Cyprus
any amount
up to 2.0 kg
17.50 €
Cyprus
any amount
more than 2.01 kg
20.50 € and 3,00 € for every 1.0 kg

Maximum weight per order: 30 kg.

Prohibited products: liquids, refrigerators.

Note: GR-Only products are not shipped

SHIPPING TO EUROPEAN COUNTRIES

Packaging: Product packaging cost - Automatically calculated upon check out.

Orders are shipped with DHL Express Worldwide and DHL Economy Select. The charge is calculated automatically at checkout.

Maximum weight per order: 30 kg.

Prohibited products: refrigerator items.

Note: GR-Only products are not shipped

ORDER TRACKING

For each of your orders that departs from our facilities you receive an e-mail, to the email address you have stated. This e-mail includes a link that will take you to the respective page of the courier company and a unique tracking number, using which you will be immediately informed about the stage of transfer of your order package.

NOTE: No product is bound without a registered order. GalenicPharmacy.gr reserves the right to request a deposit for each order as well as to change prices without notice. Orders may take 1-3 business days to process.